Data Integration (ETL) Solutions: Moving the Conversation from the CIO to the Business CXO
Data integration solutions, also known as ETL (Extract, Transform, Load) tools, are software applications designed to facilitate the process of extracting data from various sources, transforming or manipulating the data as per requirements, and loading the transformed data into a target database or application. These tools play a crucial role in data integration and data…
ESG and Shared Services/ GBS
Environmental, Societal and Governance (ESG) issues are playing an increasing critical role in business strategy and leadership decision-making. ESG is quite a broad set of issues, from the carbon dioxide footprint to labor practices to corruption… an increasing body of research shows a positive link between ESG performance and financial performance or value creation. (1)…
Managing Process debt in the age of Digital
The top 2000 global enterprises are estimated to spend $2-4 Trillion in support function costs (aka General & Administrative spend). Many digitalization research studies estimate 30-50% of potential productivity via digital technologies (e.g., cloud, collaboration, process robotics, advanced analytics/ AI) – implying approx. $60 Billion to $2 Trillion in value at stake. Quite likely a…
Taking a customer experience approach to Master Data Management in the enterprise
Context Recently my wife received a message from our erstwhile realtor that some mail had gone to our prior residential address which we sold 2 years ago. When we picked up our mail – I noticed that the correspondence was from a reputed global bank where we had held a retirement savings account – and…
Event based service management – a perspective
Summary In the age of Digitalization of process – event based process management is here to stay as stakeholders (suppliers/ providers/ channel partners/ customers/ end users) all want to know the status of an order/ service request as it happens. Event based service management requires a holistic approach to transaction event data capture, measurement and…
Re-imagining shared services
Like all aspects in business and personal services – Digital and Advanced Analytics are driving new capabilities and business models across the world. From globalization (choosing where the service gets fulfilled), then lean (reduce wasted effort, enhance consistency of performance and harmonization of services) to now eliminating/ re-imagining demand (Digital and Advanced Analytics) – the…
“Hello, World!”
Like all programming this a live attempt to learn and share ideas and ‘imagineering’ in the world of global shared services/ global business services/ integrated business services or services in general. Look forward to feedback and ideas to explore on this journey to re-imaging services and enabling next generation of services careers.
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Shared Services Imagineers 